Shopify Inbox – Mailbox For All Your Online Customer Interactions

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Shopify has just introduced a new tool – Shopify Inbox that supports to creates a single mailbox for all your online customer interactions. It lets you manage customer conversations, customizes the chat appearance on your online store, creates automatic responses, and view conversation analytics from your Shopify admin.

70% of Shopify Inbox conversations are with customers making a purchasing decision. That’s why they are to introduce Shopify Inbox (formerly Ping and Shopify Chat) to help you turn browsers into buyers using the power of chat.

Shopify Inbox lets you easily add chat to your online store, allowing customers to message you while they shop. You can also receive Inbox messages from customers using other messaging channels like Facebook Messenger and Apple Business Chat. Shopify Inbox lets you view and respond to these messages from your desktop and mobile device.

You can also use Shopify Inbox to send text or images to your team members who have staff logins in your Shopify store.

Shopify Inbox is available on the web at, and can also be downloaded on iOS and Android mobile devices.


To find out more information as well as detailed instructions on how to set up Shopify Inbox you can visit the Shopify Inbox Help Center page.

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