How to use Facebook Messenger for eCommerce
Facebook Messenger is no longer just an app you can use to message your friends. Now it’s an app where you can chat with your friends and shop at the exact same time. That’s right, Facebook Messenger is also a powerful tool for eCommerce.
According to Statista, there are now 1.3 billion monthly active Facebook Messenger users worldwide. That’s a ton of users that you can interact with. But, don’t open Facebook Messenger and start messaging your followers at random, telling them to buy your products. Not only is that time consuming, but it’s also ineffective — and weird.
So, how do you use Facebook Messenger successfully to impress your customers and grow your sales? Here’s how to use Facebook Messenger for eCommerce.
1. Convenient Customer Support
With the advances in technology we have today, customers are no longer interested in calling your customer service line or waiting hours for you to answer a customer support email. In fact, 12% of Americans rate their number one frustration with customer service as “lack of speed”.
They want lightning fast customer service and support, so your business needs to adapt. Luckily, with Facebook Messenger you can provide quick and convenient customer support to consumers around the clock, no matter where they are.
But this doesn’t mean you need to be sitting around, Facebook Messenger app open, and answering customer support questions all day, you can use a Facebook Messenger chatbot to handle customer service for you.
With a tool like Many Chat, you can easily create a Facebook Messenger chatbot to answer all of your customers’ pressing questions and concerns — without having to touch a line of code.
With this tool, not only can users access your customer support right from Facebook, but you can also add a Facebook Messenger Customer Chat window to your eCommerce website. This way, all of your customers will be aware of your convenient customer support option, not just the ones who follow you on Facebook.
2. Generate Leads and Deliver Content
Most users that visit your website will not buy anything from you on their first visit. They might be checking out what you have to offer, comparing prices, or reading reviews before they make the decision to purchase. So, instead of risking losing these visitors, take the opportunity to turn them into a lead.
A highly effective way to turn consumers into leads is by offering a free gift like a coupon or exclusive content through an email signup optin on your website. But, for those users who would prefer not to get content via email, you can send their content via Facebook Messenger instead.
OptinMonster, a powerful lead generation tool for your website, now has a chatbot integration feature that allows you to do just that:
Simply connect your OptinMonster account with your ManyChat account and you can drag and drop the Facebook Messenger block right inside your optin form. The users who previously would avoid signing up for your email list have a whole new avenue available to them, giving you more opportunity to generate leads.
3. Personalized Recommendations
Personalization is important in eCommerce. In fact, 33% of customers who abandoned a business relationship last year did so because personalization was lacking. Luckily though, you can use Facebook Messenger to enhance personalization for your customers too.
By using a chatbot for Facebook Messenger, you can give personalized recommendations to give your customers exactly what they want. That will not only impress them, but boost your sales as well.
Take a look at this example from Lego. Their chatbot, named Ralph, can help customers find the perfect products by asking questions such as where they’re located, how old they are, budget, and interests.
This added level of personalization will help prime your potential customers for checkout and make their overall shopping experience with your online store a breeze.
4. Offer Easy Checkout
What if customers didn’t even have to visit your website to make a purchase? After all, the more options your online store provides for your customers to buy, the more opportunity you have to boost sales. Well, you can make that dream a reality with Facebook Messenger.
With Facebook Messenger chatbots you’re not limited to giving users product recommendations; you can actually allow users to browse products and checkout right from the app. This option eliminates steps for the consumer; instead of asking them to visit your site to make the purchase, the checkout button is right there, making them more likely to take action.
You can even send abandoned cart messages via Facebook Messenger that include a checkout button. So, no more losing out on potential sales.
Consider adding urgency with a message like “Last chance to claim this offer!” to increase conversions even more.
Your customers will love having the ability to shop at your online store without ever having to leave the Facebook Messenger app.
Boost eCommerce Sales with Facebook Messenger
Your target audience is probably on Facebook multiple times throughout the day — aren’t we all?
Why shouldn’t your eCommerce business be there too? Don’t miss out on using this powerful social media messaging app for your eCommerce business.
When you use Facebook Messenger for your eCommerce business you can increase customer satisfaction, generate a ton more leads, and boost your sales. Plus, it’s easy and affordable too. Start turning your instant messaging conversations into sales today.
Source: Hostgator’s Blog