The Best Shopify Apps to Boost Customer Support Experience

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Running a successful Shopify store requires a lot of work. For this reason, it’s important to have the right tools at your fingertips. There are thousands of apps to pick from. It can be pretty overwhelming, but it’s important to pick the best ones for your business so that you can provide the best possible customer service. In this blog post, we’ll take a look at some Shopify apps that can help you support your customers. Keep reading to learn more!

The best apps listed below will help you a lot in customer support in 2024:

1. HelpCenter | FAQ Chat Helpdesk

This app helps answer your customers’ questions before they appear in your inbox. Through this app, you can build an informative, easy-to-navigate FAQ page. Manage inquiries from multiple channels: email, chat, or FB Messenger – all in a single Help Desk. Besides that, it also helps improve store navigation and boost customer experience by managing your Product descriptions, shipping, and other info using product tabs. Thanks to this app, you can reduce support team response by up to 70%. Live Chat and automated chatbots will keep your business accessible in real-time 24/7. Bring a good experience for your customers.


2. Live Chat,Help Center,FAQ Page

Willdesk is built for Shopify merchants that can manage orders from customers and inbox messages from multiple social media in one platform. A dedicated FAQ feature combined with an integrated order tracking system can save you a great amount of time cost on processing over 70% of common issues such as “Where is my order”, and you can revert to your customer’s inquiry through adaptable Willdesk mobile app which is compatible with Android and ios platform makes the communication more efficient.


3. EasyCall ‑ Phone Number & Call

EasyCall is the easiest, fastest, & most affordable way to add a call center to your Shopify store. EasyCall web-based nature empowers your customers to call you from anywhere in the world, without worrying about unwanted charges & fees. It’s perfect for providing real-time support to new shoppers, as well as providing an extra support channel to keep existing customers coming back for more. Buy a business phone number, provide live phone support, manage & track support agents, and more.


4. Social Call and Chat support

What are Social Call and Chat support? What would a store be without inbound calls? Companies spend so much time focusing on other strategies, that they miss a prime opportunity with their inbound calls. If someone calls you, that means that they have seen what you have to offer, and they’re interested. Available in various Social Channels (WhatsApp, Facebook Messenger, Telegram, Phone, Email, …), Social Call and Chat support will give you a hand, to increase your inbound calls. Integrating this app will help you support customers in the fastest way.


5. AfterShip Tracking

Create a world-class post-purchase experience that reduces WISMO tickets and drives revenue with branded tracking pages and shipment notifications. Integrate with over 1,000 global carriers to monitor carriers, identify shipment exceptions, and improve on-time rates with actionable shipment and carrier data on one interactive portal. Reduce buyer anxiety with AI-powered accurate delivery estimates. Customers always tend to want to know the status of their orders? have they shipped out, have they shipped or when will they receive them? This app will bring a good experience for your customer.


6. AfterShip Returns

Deliver a seamless returns experience, improve customer satisfaction, save time, and recapture revenue with an automated returns solution. Recapture lost revenue by encouraging customers to exchange instead of return. Increase efficiency by setting automation rules, managing returns, and monitoring insights in one portal. Reduce customer anxiety with branded returns pages and automated email updates. Manage carriers efficiently and respond quickly with regional return routing and carrier data.


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