How to get a chat bot for your Shopify store?
Chatbots are beginning to take over the world of ecommerce. With a chat bot, you can cut the time you spend on customer support by more than 35%.
Would you like setup a chat bot for your Shopify store. Let’s read this article.
If you use LiveChat & Shopify integration, you can get a bot without coding as LiveChat comes with a native ChatBot integration – see the tutorial here.
However, if you use another live chat provider, you can also use ChatBot to get a bot on Shopify. The framework comes with a free Chat Widget that can be customized and added to your store.
First, you need to log to the ChatBot platform (it offers a 14-day free trial).
![](https://scontent-bos5-1.xx.fbcdn.net/v/t1.6435-9/68269180_2662871683758181_3980753746391990272_n.png?_nc_cat=110&ccb=1-7&_nc_sid=d9b88e&_nc_ohc=fgazG6cuwmIQ7kNvgHbOxdr&_nc_ht=scontent-bos5-1.xx&edm=AMAeTUEEAAAA&oh=00_AYB0xdY-FFXA1BOWb3ZqhTXwEQW_hiE_phWzQro8JxCuYg&oe=66BDF64A)
Then you can build your bot using a drag and drop builder or make use of ready-made templates that can be customized to your needs.
You can use such templates as a recruitment bot, an e-commerce bot, a package-tracking bot, an offline bot, a sales bot, and many others.
![](https://scontent-lga3-1.xx.fbcdn.net/v/t1.6435-9/68256887_2662872997091383_1586746354355404800_n.png?_nc_cat=103&ccb=1-7&_nc_sid=d9b88e&_nc_ohc=tztKdEaVCC4Q7kNvgGC-M__&_nc_ht=scontent-lga3-1.xx&edm=AMAeTUEEAAAA&oh=00_AYCHPWaXkr43g8uwct2TXsVlh7MbCnH1pWiHUMDrN5Hq9A&oe=66C76699)
If you decide to build a bot on your own, you can use bot replies such as rich messages like buttons, product cards, carousels, emojis, quick replies, and actions.
![](https://scontent-bos5-1.xx.fbcdn.net/v/t1.6435-9/68456022_2662874477091235_666424477315235840_n.png?_nc_cat=110&ccb=1-7&_nc_sid=d9b88e&_nc_ohc=QeOPvf5_MhAQ7kNvgGM34JW&_nc_ht=scontent-bos5-1.xx&edm=AMAeTUEEAAAA&oh=00_AYA_YrU6ay4LDRlzUSlDGGB37EnzZItUTkH-oYe3IMSuig&oe=66AF8860)
After your bot is ready, you can test it using a built-in chat.
![](https://scontent-lga3-1.xx.fbcdn.net/v/t1.6435-9/68489909_2662875383757811_2484700209221730304_n.png?_nc_cat=106&ccb=1-7&_nc_sid=d9b88e&_nc_ohc=sMUIsj9xnEgQ7kNvgGjyWSG&_nc_ht=scontent-lga3-1.xx&edm=AMAeTUEEAAAA&oh=00_AYBamShSTg8krLuEy6zgxVWbvazMv56PDvo4-uSWVMCH4g&oe=66C75DE3)
When you finish testing, go to the Integrations section and choose Chat Widget.
![](https://scontent-bos5-1.xx.fbcdn.net/v/t1.6435-9/68702231_2662876957090987_3800213597808754688_n.png?_nc_cat=102&ccb=1-7&_nc_sid=d9b88e&_nc_ohc=KMwcGb0DMKEQ7kNvgEex92b&_nc_ht=scontent-bos5-1.xx&edm=AMAeTUEEAAAA&gid=ATT29AGlrD-_3zMXMm1eqDL&oh=00_AYDtauQfaLfQOnldSQEFB0Ns_K-9HH72M366A0ve1P7Qpg&oe=66AF8F63)
There, you can create a new widget with a story you built or imported.
You can also customize your widget so that it matches your website (choose colors, pick a button theme, an avatar, etc.)
![](https://scontent-bos5-1.xx.fbcdn.net/v/t1.6435-9/69232804_2662878173757532_8817007408405544960_n.png?_nc_cat=109&ccb=1-7&_nc_sid=d9b88e&_nc_ohc=ykFCYrqG4lUQ7kNvgEpEcHz&_nc_ht=scontent-bos5-1.xx&edm=AMAeTUEEAAAA&oh=00_AYBphSWDAMcscPtu9GgXRk5eVbZ9fy1Hsx0JsN4G3k_x7w&oe=66AF8069)
After your Chat Widget is customized, go the Install Code section and copy the ChatBot widget code.
From your Shopify admin, go to Online Store > Themes. Find the theme you want to edit, and then click Actions > Edit code.
Click theme.liquid in the sidebar to open it in the editor. After that add the ChatBot code line above closing </body> tag.
![](https://scontent-lga3-2.xx.fbcdn.net/v/t1.6435-9/68543257_2662886987089984_8345268558757888000_n.png?_nc_cat=100&ccb=1-7&_nc_sid=d9b88e&_nc_ohc=9ev4tNfkq9IQ7kNvgFeg8Up&_nc_ht=scontent-lga3-2.xx&edm=AMAeTUEEAAAA&oh=00_AYCfegvWbMTwjuyl8P5bxgPC6aiFl2hEeADK40RlXlrivw&oe=66C75984)
And that’s it.