How To Add Free Track Your Order Page On Shopify

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In today’s fast-paced e-commerce landscape, providing exceptional customer service is paramount to the success of your online store. One of the most crucial aspects of this service is ensuring that your customers can easily track their orders, giving them peace of mind and building trust in your brand. In this article, we will walk you through the process of adding a free “Track Your Order” page to your Shopify store. This simple yet effective addition will not only improve customer satisfaction but also help you stay organized and informed about the status of your orders. Whether you’re new to Shopify or a seasoned e-commerce entrepreneur, this step-by-step guide will empower you to create a seamless order-tracking experience for your customers.

We will use 17Track’s services. 17Track is the most powerful and inclusive package tracking platform. It enables to track over 170+ postal carriers for registered mail, parcels,… And 17Track offers a Tracking Widget tool to allow you to embed the Tracking Order feature on your Shopify store.

Firstly, you must go to the Tracking Widget tool page. On this page, you can see 4 widget types: Mode I, Mode II, Mode III, and Mode IV.

Let’s choose the widget style you want, scroll down and you will see the embed code.

You can follow the explanation below to configure some parameters in the widget. Then click on the Copy Code button to copy the embed code.

From your Shopify admin, go to Online Store > Pages. Click Add page.

Enter a title and content for the page. To insert the Tracking widget into your page, you click the Show HTML button to view the HTML and add the embed code from 17Track.

Click Save and you are done. Now, the customer can go to this page and fill out the tracking number to see the tracking details.


In the ever-competitive world of e-commerce, the importance of a user-friendly “Track Your Order” page cannot be overstated. By implementing this free feature on your Shopify store, you’ve taken a significant step toward providing exceptional customer service and building trust with your audience.

Remember, a satisfied customer is not only more likely to make repeat purchases but is also more likely to recommend your store to others. By following the steps outlined in this article, you’ve equipped yourself with the knowledge and tools to enhance your customer’s shopping experience and boost your store’s credibility.

As you continue to refine and optimize your Shopify store, keep in mind that customer satisfaction is an ongoing process. Regularly update your tracking page with relevant information and ensure that your customers can easily access it. By doing so, you’ll not only meet their expectations but exceed them, fostering loyalty and success in your e-commerce venture.

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